Tip #4: Effective Change management in DevOps

TalkIn order to reduce operational risks, organizations put in CONTROLS, typically via Change Management processes. To minimize the frictions in your DevOps journey, and building on my previous Tip#3, let us look below for the Tip#4 for effective change management.

TIP #4 – Use TELEMETRY to show evidence

Traditional thinking auditors look for evidence, and will typically ask for screenshots, configuration logs, settings etc. If you manage thousands of servers, this itself is a cumbersome activity, especially if you are launching and shutting down servers in the cloud all day.

Imagine the activities needed to manage the expectations and you would simply need an army to satisfy the audit needs!

But the auditors and compliance personnel cannot read code, and hence need all the help they can get, to satisfy the regulatory bodies. So you can help them with providing evidence using the following options.

 1. Create alternate data sources to present evidence 

Applications which are ‘operationally-aware’, will include telemetry data, including capturing error, warnings, events, trigger points, and logging this data to central\distributed stores. Typical telemetry systems (MS Insights/Kibana (logstash) ELK stack / Splunk etc.) can capture all this information and present in visual dashboards.  These dashboards can be customized, based on the needs of the users, and present the data at multiple levels of detail.

Auditors can slice and dice this data, and ‘self serve’ their audit needs !

2. Use Iterative approach to building CONTROLS evidence

As part of early engagement with the auditors, successful teams invite audit teams to their sprint planning and sprint reviews. This conversation can kick start rich discussions on how to build controls evidence in every sprint, instead of the end stage.

Teams can start to build controls right from the beginning! 

Sometimes the solutions to meeting the audit controls could be as simple as maintaining version control for all the artifacts. Other solutions could be simply linking all the artifacts across the complete application development life cycle. This allows traceability for each change set put in production.

To help you explore further, read up the fictitious narrative DevOps Audit Defense Toolkit. This provides some real life examples and links it all together.

So go ahead and start to build out your telemetry systems. Start doing early engagements with the change teams. Start to build out the controls iteratively, thereby building Trust and Transparency across the team.

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