If you are a Star Wars fan, and have watched the latest movie The Last Jedi, you would have been struck by the sudden appearance of Yoda, the ‘Grandmaster’ of the Jedi order, and talking to Luke Skywalker about failures.
Yoda explains to Luke, the Last Jedi, that failure is a good teacher, and we must learn from our mistakes!
“The greatest teacher, failure is.” – Yoda
In the real world, some teams will fail at various stages in their transformation journey, and others may falter multiples times, before they finally succeed. It is never an easy straight line from point A to point B.
But as a Leader of teams, how do you treat these failures?
Do you reflect on the failures with the team and have an open discussion without any blame?
or Do you punish them for the failure?
Do you ask the question – “What have we learnt from this failure?”
If you are aiming to build self managed teams, who can truly recognize their weaknesses and strengths, then it is important to let them fail and learn from their mistakes. It is important that they can do safe experiments, and design a better outcome, and solutions that delights the users.
To help, it would be good to look at Etsy’s culture of running ‘Blameless postmortems’, which talk about “what” happened? and how we can systematically remove the constraints so that human error can be reduced, instead of ‘blaming’ the person. This is a powerful shift in the mindset and triggers a behavioral change in your teams.
But if as a Leader, you continue down the path of measuring failures, and then punishing the team, the organization culture becomes risk-averse. Teams will then not be ready to take risks, think outside the box, or have crazy ideas, and it would dampen the innovative mindset and creativity that we all humans possess. You will never learn from your failures.
To learn from failures is a key trait for successful teams. Even the famed Luke Skywalker had to be reminded by the Yoda, that failure is the greatest teacher!
So, if you can change your behaviors and are ready to take risks, with known constraints, then you will start looking at failures as learning opportunities and of course Yoda would be really proud of you!
So go ahead and ask your teams to share – what has been their biggest learning opportunity in the projects/products that you develop and support? go ahead and conduct the ‘Blameless postmortems’ and you would be surprised pleasantly.
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