agile journeys

...rants by Asheesh Mehdiratta on Coaching, Transformation and Change

Tag: transformation

Trust: Your Teams Superpower !

January 14, 2025 /
Imagine a team where ideas flow freely, challenges are tackled head-on, and success feels like a collective win. That’s the power of Trust.

Trust isn’t just the foundation of a successful team—it’s the magic ingredient that transforms ordinary teams into extraordinary ones. Imagine a team where ideas flow freely, challenges are tackled head-on, and success feels like a collective win. That’s the power of Trust.

In today’s dynamic tech landscape, innovation is the name of the game. Trust is the superpower that can set your team apart. Your team is coding the next big app. They are ensuring seamless IT support. In both scenarios, Trust will be the force that propels you to new heights. Let’s explore why Trust matters. We’ll also look at how to build it to create a WOW factor for your team.

Why Trust is Your Team’s Superpower

  • Ignites Innovation: Trust cultivates a dynamic environment where bold ideas and experimentation thrive, driving the advancement of breakthrough technologies.
  • Turbocharges Collaboration: When Trust is high, teamwork feels effortless. Ideas, feedback, and support flow naturally, boosting productivity.
  • Builds Resilience: Teams with Trust bounce back faster from setbacks, viewing challenges as opportunities for growth.

Example: Picture a tech team at a game-changing startup. Without Trust, they might hesitate to share that “crazy idea” that could revolutionize the user experience. With Trust, they bring it forth, and suddenly, they’re the company everyone’s talking about.

How to Build Trust That WOWs

  1. Lead by Example
    • Action: Embody the values of integrity and reliability. Let your actions speak louder than words.
    • WOW Example: A CTO not only leads product discussions. They also sit in on customer support calls to understand pain points firsthand. This commitment to every aspect of the company builds immense Trust.
  2. Encourage Radical Transparency
    • Action: Share everything from successes to challenges with the team.
    • WOW Example: A CEO of a cloud services firm sends out a “State of the Startup” weekly email. The email details wins, losses, and lessons learned. This openness creates a culture where Trust is the norm, not the exception.
  3. Supercharge Team-Building
    • Action: Design experiences that are memorable and meaningful.
    • WOW Example: A tech company organizes an annual innovation hackathon. Teams not only build products but also bond over challenges. The event becomes a legend, with every participant feeling a deeper connection to their peers and the mission.
  4. Celebrate with Impact
    • Action: Recognition should feel authentic and impactful.
    • WOW Example: A team leader at a software company avoids sending a generic “Great job” email. Instead, they create a custom video montage. This montage showcases each team member’s contribution to a major release. The personal touch makes everyone feel seen and valued.
  5. Create Psychological Safety Zones
    • Action: Make every meeting a judgment-free zone where ideas and feedback are welcomed.
    • WOW Example: A product manager introduces a “Fail Fast, Learn Faster” session. In this session, the team shares what didn’t work. They also discuss what they learned. The result? A culture that celebrates growth and continuous improvement.

Conclusion: The WOW Factor of Trust

Building Trust is like planting seeds for a flourishing garden.

With care and dedication, it grows into something beautiful and powerful—a team that’s unstoppable. When Trust is at the core, teams don’t just meet goals; they exceed them, delivering WOW moments at every turn.

Let’s Create WOW Moments Together!

Ready to transform your team and unlock the superpower of Trust?

Follow me for more insights on building high-performing tech teams and creating a WOW factor in everything you do.

👉 Contact me for tailored coaching sessions or workshops designed to build Trust and drive extraordinary team success! Let’s make your team the one everyone talks about!

Strategies to Foster Systemic Awareness in Teams

December 25, 2024 /

In the fast-evolving tech industry, it’s easy for teams to focus only on building great products or meeting sprint deadlines. But the best teams don’t just hit targets. They understand the bigger picture. They know how their work impacts customers, stakeholders, and the tech ecosystem. This is called systemic awareness, and it’s what sets high-performing tech teams apart.

For tech leaders, systemic awareness is a critical skill to foster in teams. It helps them move beyond isolated tasks. This skill enables them to deliver lasting value. Let’s explore why systemic awareness matters and actionable strategies to build it in your team.

Why Systemic Awareness is Crucial for Tech Teams

  • Stay Ahead of Trends: Understand changes in the market to build future-ready products.
  • Add Real Value: Align with customer needs and organizational goals.
  • Innovate Faster: Spot cross-functional opportunities and solve bigger problems.
  • Ensure Long-Term Success: Create sustainable solutions that adapt to a changing world.

For team leaders, it’s also a way to nurture leadership, collaboration, and big-picture thinking within technology teams.

1. Map Stakeholders, Not Just Users

  • Tip: Think beyond end-users. Identify all stakeholders—customers, internal teams, vendors, and regulators.
  • Example: A leading project management software company ensured its platform catered to developers. It also catered to IT administrators, product managers, and procurement teams. This broadened the product’s value across the organization.
  • Coaching Insight: Use stakeholder mapping exercises to help your team visualize the broader ecosystem they impact.

2. Link Every Sprint to a Bigger Purpose

  • Tip: Regularly ask, “How does this feature align with our company’s mission or customer outcomes?”
  • Example: A prominent SaaS company prioritized analytics tools in its product roadmap. This decision helps customers make data-driven decisions. It aligns product development with the goal of empowering businesses.
  • Coaching Insight: Encourage the team to connect sprint goals to the company’s mission during retrospectives.

3. Build Feedback Loops

  • Tip: Regularly gather feedback from users and internal teams, and use it to refine your roadmap.
  • Example: A global music streaming platform constantly uses data analytics. It employs user insights to improve its recommendation engine. This ensures the product evolves with user expectations.
  • Coaching Insight: Set up a regular schedule for gathering feedback. Reflect on it to help the team understand how their work creates ripple effects.

4. Expand Team Perspectives

  • Tip: Encourage cross-team collaboration and external insights.
  • Example: A major e-commerce platform’s tech team collaborated closely with logistics and marketing teams. They designed delivery-tracking features to enhance customer satisfaction. These efforts aligned with broader business goals.
  • Coaching Insight: Facilitate cross-functional workshops to expose the team to other departments’ challenges and goals.

5. Practice Scenario Planning

  • Tip: Anticipate changes in tech, regulations, or user behavior and plan for them.
  • Example: A cloud service provider developed hybrid cloud tools. This was in response to the rising demand for multi-cloud flexibility. They ensured their offerings stayed relevant in a competitive market.
  • Coaching Insight: Guide teams through scenario exercises to build agility and foresight.

6. Reflect and Learn Often

  • Tip: Host retrospectives to review systemic impacts, not just project outcomes.
  • Example: A cloud infrastructure team improved reliability after major outages by conducting detailed reviews focused on identifying system-wide learning opportunities.
  • Coaching Insight: Help teams develop a culture of curiosity by framing failures as learning opportunities.

Key Questions for Tech Leaders and Coaches to Drive Systemic Awareness

  • Who are all the stakeholders affected by our product?
  • How does our work support the company’s larger mission or strategy?
  • What external trends or risks disrupt our plans, and how do we prepare for them?
  • Are we continuously learning from our successes and failures?

Final Thoughts

For technology teams, systemic awareness isn’t just a nice-to-have—it’s a must. For tech leaders and team coaches, fostering this awareness is critical. It helps in building teams that are effective. These teams are also agile and innovative. They are ready to navigate the complexities of the tech ecosystem.

By implementing these strategies, you’ll create a team that delivers more than just features—they’ll deliver meaningful, sustainable value.

Need Coaching Support? Let’s Work Together!

Systemic awareness can transform your team’s potential, and I can help you make it happen. Whether you’re looking to run workshops or improve team dynamics, I can help. I can also enhance leadership effectiveness by providing tailored coaching solutions to suit your needs.

👉 Contact me today to explore how I can support your team’s growth and success!

Do you plant New Seedlings in your team?

January 11, 2018 /

As you grow your garden, you need to plant New Seedlings and nurture them till they become stronger and stand on their own.

As an agile coach, do you plant New Seedlings in your team?

Do you show the team new techniques, new ideas and seed their minds?

Do you show them by being hands-on? New process steps? New tools? New ways of doing the old things? New ways of doing new things?

Ask yourself –

  • What happened when you planted new seedlings, and you nurtured them?
  • When you helped a team member and showed him a new technique?
  • When you provided an unexpected improvement in their way of working?
  • When you helped in finishing their task, without them asking for help?

Did they smile at you ? Did they Thank you? Did they adopt your next suggestion more easily? 

Did they start Trusting you?

Conclusion

So to make a dent in your team’s change journey, and do break those brick walls, you need to start planting as many seedlings everyday as you can, with everyone in your team. Some will die, but others will sprout  if not immediately then at a later point in time. Some will grow and become stronger! and the ones who become stronger will be your light house for your transformation journey.

So go ahead and plant new seedlings everyday!

You can subscribe via RSS to this blog , and would encourage you to share your stories and your feedback in the Comments below

Are you learning from your failures?

December 22, 2017 /

failureIf you are a Star Wars fan, and have watched the latest movie The Last Jedi, you would have been struck by the sudden appearance of Yoda, the ‘Grandmaster’ of the Jedi order, and talking to Luke Skywalker about failures.

Yoda explains to Luke, the Last Jedi, that failure is a good teacher, and we must learn from our mistakes!

“The greatest teacher, failure is.”  – Yoda

In the real world,  some teams will fail at various stages in their transformation journey, and others may falter multiples times, before they finally succeed. It is never an easy straight line from point A to point B.

But as a Leader of teams, how do you treat these failures?

Do you reflect on the failures with the team and have an open discussion without any blame?

or Do you punish them for the failure?

Do you ask the question – “What have we learnt from this failure?”

If you are aiming to build self managed teams, who can truly recognize their weaknesses and strengths, then it is important to let them fail and learn from their mistakes. It is important that they can do safe experiments, and design a better outcome, and solutions that delights the users.

To help, it would be good to look at Etsy’s culture of running ‘Blameless postmortems’, which talk about “what” happened? and how we can systematically remove the constraints so that human error can be reduced, instead of ‘blaming’ the person.  This is a powerful shift in the mindset and triggers a behavioral change in your teams.

But if as a Leader, you continue down the path of measuring failures, and then punishing the team, the organization culture becomes risk-averse. Teams will then not be ready to take risks, think outside the box, or have crazy ideas, and it would dampen the innovative mindset and creativity that we all humans possess.  You will never learn from your failures.

Conclusion:

To learn from failures is a key trait for successful teams. Even the famed Luke Skywalker had to be reminded by the Yoda, that failure is the greatest teacher!

So, if you can change your behaviors and are ready to take risks, with known constraints, then you will start looking at failures as learning opportunities and of course Yoda would be really proud of you!

So go ahead and ask your teams to share – what has been their biggest learning opportunity in the projects/products that you develop and support? go ahead and conduct the ‘Blameless postmortems’ and you would be surprised pleasantly.

You can subscribe to this blog , and would encourage you to share your stories and your feedback here.

 

Are you increasing your Organizational Learnings?

December 11, 2017 /

As part of the DevOps transformation, one of the main challenges is building bridges across Dev and Ops and start to build TRUST.

But TRUST cannot be built by simply flipping a switch !! It is never easy.  So how do you start ?

Sometimes, the trust starts to build between teams when they start to share their internal  success and  failure stories .  Trust starts to build when  they start to create Transparency across the walls. But this requires them to  start to share and start to speak a Common Language .

Today if you ask any Development or an Operations teams, they have conflicting goals, and their languages are  poles apart. The language manifests in the form of different process, different artifacts and different formats which they share with their management and teams. There is a BIG GAP!

So how do you reconcile this GAP ? Ask if you can – 

  1. Can you codify your team  processes?  
  2. Can you automate these process steps ? 
  3. Can you codify the creation of your teams artifacts?
  4. Can you automate the creation of these artifacts?

Benefits of Common Language

The benefits are huge, if you start to codify this implicit and explicit knowledge across teams. As you start to codify, you can start to automate and the benefits will  further increase, as this knowledge can now be shared across teams, repeatedly, and improved,  and in the end will lead to increased organisational learning.

So if you are able to codify, automate and share your knowledge across development and operations, you will be on your way to  maximize your organizational learning!

Go ahead and share how you increased your organizational learning?

You can subscribe via RSS to this blog , and would encourage you to share your stories and your feedback in the Comments below.

Watch out for these Top 5 CoP Failure patterns

December 2, 2017 /

Sustaining Communities of Practice is an art and probably a science and can best be build using the framework in my earlier post. I also talked about the CoPs Success Patterns but if you watch out for these Top 5 Failure patterns also while building your CoPs, it may lead you to a better place than where you are right now. So let’s jump right in and reveal these patterns –

1. Big boys club

In this pattern, there are only management bigwigs who only do the TALK,  but fail to WALK the Talk. In effect they will be able to make splashy presentations, but will not have real community members or an engaged community audience. Only the marketing would be the highlight but there would be no real sharing of new ideas or experiences.

2. Solopreneurs

In this pattern, there is a SINGLE Volunteer/Lead who hogs the limelight and runs the show. The individual shamelessly blocks the entry for other volunteers or robs the “community” feeling for the CoP. With no recognition for the remaining volunteers or the community members, this is doomed to failure sooner than later.

3.  Passion-less Glow

In this pattern, the community runs as a Mechanical Robotic system, organizing and running events, but more from a top down hierarchical mandate, rather than a network of  passionate individuals coming together for a cause or passion. These CoPs survive but usually die as soon as the mandate drops.

4. Dropped Anchor

Every community needs key individuals who are the anchor for the community. This is typically the CORE group, which is passionate, driven, and is a community builder, who love to share and grow and learn together. If you do not have these Anchors in your group or these Anchors move out, the community can lose the momentum and slowly fade away.  So watch out for the dropped anchor effect.

5. Big Brother Conflict

Sometimes if the community is driven bottoms up, it can suddenly run in rough weather with the senior leadership if there seems to be a direct threat or conflict to the larger ego or interest of a senior manager.  The community initiatives can be killed or simply degraded if the big brother is not on your side and has his own agenda. So watch out for the big brother conflict.

So these are some of my Top 5 Failure patterns to watch out for sustaining your CoPs. Which failure patterns have you seen? 

If you like what you read here, then do subscribe to my blog , and feel free to share your feedback in the comments below.

 

Top 5 Success patterns to sustain your CoPs

December 2, 2017 /

Sustaining Communities of Practice is an art and probably a science and can best be build using the framework in my earlier post. But, if you follow these Top 5 Success patterns to sustain your CoPs, it may lead you to a better place than where you are right now. So let’s jump right in and reveal these patterns –

1. Band of brothers

Successful CoPs have a small circle of Brothers  (or Sisters), who have a good rapport with each other and are always acting and building upon each other’s  strengths and weaknesses, as they build and grow the community.

2. Diversity Rules

Successful CoPs have a good diversity across the team in terms of young and old blood. They build an ever growing tribe across different functional roles and/or departmental silos, which are typically found in large enterprises. This community diversity keeps the energy flowing.  The diverse mix allows varied opinions to surface and not let the community be constrained by any single dominant group.

3.  Musical chairs helps

Formal CoP structures offer positional authority in enterprises, and can be a key element to drive and link back to the larger organisational goals. But these formal positions whenever kept optional and /or rotational always keep the individual honest.  These help in structuring the community in the right direction, without any hidden agendas. Thus musical chairs for the community positions is a key enabler and an important success pattern.

4. Ride the Fast Lane

CoPs which can piggy back on organisational strategy and business objectives will always succeed! So if your CoP can ride the fast lane and align with the business strategy, then funding and a management support will appear magically. The community will be able to grow faster  organically, but will also get champions with the top down mandate and grow inorganically.

5.  Circle of Life

Communities which can build a positive circle of energy, with frequent learning systems and sharing among the membership,  and will have a chance of sustaining for the longer term.  As new members grow, community engagement goes up and increases the learning’s, thus leading to a completion of the feedback loop with more ideas and more events, and more members joining building on the momentum.

So these are my Top 5 Success patterns to sustain your CoPs. What are your favorite success patterns ? 

If you like what you read here, then do subscribe to my blog , and feel free to share your feedback in the comments below.

 

Wanna jump start your Transformation?

November 16, 2017 /

change rewardsIn my previous post, we talked about Changing our Habits, to be able to successfully make any real impact with your transformation change initiatives.

Let us review how we can make these habit changes really possible and sticky.

In his book, The Power of Habit, author Charles Duhigg, talks about why habits exist and how they can be changed. He talks about how changing our habits can be done and how we can start to think scientifically, which would help us  in our large scale transformations.

Critical steps for Changing our Habits

As a first step, the author talks about looking for the Cues which are the starting point for the Routine/Habit, that you wish to change.

But possibly the habits that you need to change, are mostly the KEY Habits, which are really required for your Transformation.

But this is where most transformations are stuck ! as you and your teams cannot seem to change these Habits. So you need to identify these routines/habits.

Then you would need to find out what is the Reward that you are getting from this routine/habit. The reward can take various forms and you may need to be able to articulate the same very clearly.

Here’s a Common Scenario to reflect –

Are you asking for Status reports – because you have to simply share information with your boss or you are not confident about your teams capability or you need to take an executive decision, etc.?

Discovering your Triggers and Rewards is the KEY to changing your Habits!

So if you can see that your team is not doing peer reviews, not running unit tests, or not merging their code base continuously,  and you want to CHANGE this Habit. It would be goo to now reflect and introspect and see what are the cues, rewards which lead them to forming these habits.

Sometimes it helps to facilitate this conversation in the team retrospectives and trigger the difficult dialogues, to make a lasting impact on your transformation journey.

So what has been your experience in breaking team habits? 

If you like what you read here, then do subscribe to my blog , and feel free to share your feedback in the comments below.

CHANGE ? Are you Missing this jigsaw?

November 13, 2017 /

change habitsChange is hard for everyone and though the 70% failure rate is quoted and busted as a myth, but this does not make the problem of change management go away!

 The change management discipline is itself now challenging (source) the traditional change model, towards a more inclusive, invited, and organic model. It is acknowledged that focus on “People” is an integral part of any Change initiative!

So why do most change initiatives fail? what really are you missing in your Change initiative journey?

Try pondering on this quote –

“Change is not always easy when patterns in our lives have existed so long.”

-Lolly Daskal, The Leadership Gap: What Gets Between You and Your Greatness

If you look at your change initiatives, they will typically be aimed at uprooting our patterns, at changing our interactions, changing our containers or simply making those interactions disappear.

Sometimes you may simply need to simply break down the wall, and sometimes you try something different?, but with every change initiative asking us –

Can you Break your Old Habits, and start adopting NEW Habits?

So if you can start to change people’s habits, you would in my view have successfully moved the needle, and possible achieve some success in your change initiatives.

So what is the biggest Habit that you have been able to Change with your teams? Do share how you introduced the New Habit and got rid of the old one?

If you like what you read here, then do subscribe to my blog , and feel free to share your feedback in the comments below.

 

Blockers are sometimes good for your Transformation

November 5, 2017 /

Does your transformation suffer from ‘blocker’ souls?

Does your transformation really need those ‘blocker’ souls?

Have you tried to ‘unblock’ those ‘blocker’ souls? and FAILED !

Sometimes it may be better to let the transformation efforts be BLOCKED (for some time at least)

and let the ‘blocker’ souls rejoice ~silently ~

But this can be your ally in most cases, as  the BLOCKED transformation now suddenly gives you the SPACE and Time to re-evaluate your OPTIONS, your EXPERIMENTS.

It gives you the time to think and rethink your change management strategy. 

  • Does your message needs a refresh ?
  • Should your medium be changed ?
  • Are you under estimating your Impact Radius?
  • Is your staff aware of the overall strategy and why this change is coming?

Sometimes the BLOCKERS are useful to take a pause and reset your clock!

So go ahead and let those ‘blocker’ souls not derail you from your journey!

Feel free to share your ‘blocker’ stories in the comment and keep on listening and subscribe to my blog.

© 2025 agile journeys

Theme by Anders Norén — Up ↑